Returns and refunds
Write to us with your order number and we will tell you what to do next. For safety reasons we can only accept unopened, unused products.
- Approved refunds go back to the original payment method. For cash on delivery orders we will ask where to send it.
- We will tell you the expected refund time when we confirm your return.
- Please do not open or use a product you may want to return.
How to ask for a return
- 1Tell us. Use the chat bubble at the bottom of any page, with your order number and the reason.
- 2If something is damaged, wrong or missing, add a photo of the product and of the parcel.
- 3We reply with the next step and how to send the product back.
- 4Keep the product unopened and in its pack.
- 5Once we have received and checked it, we send your refund.
Related questions
What if my order arrives damaged?
We are sorry. Please use the chat bubble at the bottom of any page with your order number and a photo of the product and parcel. We will replace it or refund you.
What if I received the wrong product?
Please tell us with your order number and a photo. We will send the right one or refund you.
What if something is missing from my parcel?
Please tell us with your order number and a photo of the parcel as you received it. We will check and make it right.