Neemberry
Help centre
Quick answers to the questions we hear most. If yours is not here, we are happy to help.
- Cash on deliveryin full
- Returns and refundsin full
- Deliveryin full
- Paymentin full
Orders and payment
How do I pay?
You can pay online by UPI, card, net banking or wallet. Payment is taken securely by our payment provider and your card or bank details are not stored on this website. Cash on delivery is also available on eligible orders: you pay 10% online to place the order and the rest in cash on delivery.
How does cash on delivery work?
Choose Cash on delivery under Payment at checkout. You pay 10% of the order online first, to place the order. A small fee is added and shown before you place the order. There is a highest order value for it, also shown at checkout. You pay the rest in cash when the courier arrives, and the amount left is shown in your order email.
Can I change or cancel my order?
Please use the chat bubble at the bottom of any page as soon as you can, with your order number. If the order has not been packed yet we will change or cancel it. Once it has shipped, it can no longer be changed.
I did not get my order confirmation email.
Please wait a few minutes and check your spam or promotions folder. You can also see every order under My account, Orders. If it is still missing, tell us your order number and we will help.
Do I need an account to order?
You can check out with your email address. An account lets you see past orders, save addresses and reorder in one tap. We verify your email with a one-time code, so there is no password to remember.
Delivery
How long will delivery take?
Choose Standard or Express at checkout. The expected arrival is shown before you pay.
How much does delivery cost?
Each delivery option and its price is shown at checkout, before you pay.
How do I track my order?
Open Track your order from the footer and enter your order number, or look under My account, Orders. We also send the details when your order ships.
Do you deliver to my pincode?
Enter your pincode at checkout. It tells you straight away whether we can deliver there.
My parcel is late, damaged or missing.
We are sorry. Please use the chat bubble at the bottom of any page, with your order number and, if it is damaged, a photo of the parcel. We will make it right.
Returns and refunds
Can I return a product?
For safety reasons we can only accept unopened, unused products. Please get in touch and we will help.
What if I received the wrong or a damaged item?
Please use the chat bubble at the bottom of any page with your order number. We will replace it or refund you.
Where does my refund go?
Approved refunds go back to the original payment method. For cash on delivery orders we will ask where to send it.
Our products
Are these medicines?
No. They are dietary supplements, made to support a balanced routine. They are not a substitute for medical advice or a varied diet.
Should I speak to a doctor first?
Yes, if you are pregnant, nursing, taking any medicine or managing a health condition. Keep out of reach of children.
How do I take them?
Follow the directions printed on your pack. Each product page also explains how it fits into a day and who should check with a doctor first.
Where can I read the full label?
The ingredients and directions are on each product page and on the pack. Please read the pack before use.
Account and privacy
How do I sign in?
Enter your email address and we send you a one-time code. There is no password to remember.
How do I stop emails or delete my data?
Use the unsubscribe link in any email. To see, correct or delete your information, please use the chat bubble at the bottom of any page.
Can I change my cookie choices?
Yes. Use Cookie choices in the footer at any time.
I have a complaint.
Please write to our grievance officer. The details are on the Grievance officer page.